Shipping

Shipping policy

All orders are processed within 2 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

All UK order are shipped FREE

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@snuglyhugly.co.uk with your name and order number, and we will dispatch a replacement without question.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@snuglyhugly.co.uk with your order number and a photo of the item’s condition and we will dispatch a replacement without question.

If you have any further questions, please don't hesitate to contact us at support@snuglyhugly.co.uk